Return Policy
At NexaCore Wholesale, we are committed to building strong and lasting partnerships with our customers. We recognize that wholesale transactions differ from standard retail purchases, and therefore returns must be handled with greater care and flexibility. This Return Policy outlines the framework and expectations for handling returns, ensuring clarity, fairness, and efficiency.
1. General Statement of Policy
Our return policy is designed to balance the unique needs of each customer with the realities of wholesale distribution. Because our customers vary in size, location, and product requirements, each customer will be provided with a personalized return policy, tailored specifically to their business situation. This ensures transparency and helps both parties avoid misunderstandings.
All personalized return policies will be:
- Drafted by your dedicated account manager,
- Sent to you via email for review,
- Finalized with your signature required before being considered valid.
2. Factors Determining Return Policies
Each return policy may differ depending on several factors, including but not limited to:
- Customer Location – Domestic vs. international returns may involve different shipping, customs clearance, and import/export regulations.
- Order Volume – Larger orders may require different handling, restocking terms, or partial return allowances.
- Type of Products – Certain products (e.g., fragile items, customized products, clearance items) may have limited or restricted return option.
- Shipping and Logistics – Our partnership with international carriers allows us to facilitate customs clearance, but conditions will vary depending on region and shipping agreements.
3. Eligibility for Returns
- Only wholesale customers with verified company information are eligible to request returns.
- A return request must be submitted within the timeframe specified in the customer’s personalized policy (this may vary depending on location and product type).
- Products must be in resalable condition, unused, and returned in their original packaging unless otherwise authorized
- Certain products may be non-returnable (e.g., custom-made goods, perishable items, or discontinued products). These will be clearly stated in your customer-specific return agreement.
4. Return Authorization Process
Before shipping any items back, customers must:
- Contact their dedicated account manager to initiate a return request.
- Receive a Return Merchandise Authorization (RMA) number or written approval.
- Follow shipping instructions provided by NexaCore Wholesale or its logistics partners.
Please note: Returns shipped without prior authorization may be refused and returned at the customer’s expense.
5. Return Shipping & Costs
- Unless otherwise stated in your signed policy, customers are responsible for return shipping costs.
- For international customers, shipping, customs clearance, and duties will follow customer-specific arrangements.
- Our partnered carriers will assist with logistics, but additional fees may apply depending on region and product type.
6. Refunds, Credits, and Restocking Fees
- Refunds may be issued as account credits or direct refunds, depending on the terms outlined in your personalized policy.
- Restocking fees may apply for certain returns, especially for large-volume or special-order products.
- Refunds will only be processed once returned goods are inspected and confirmed to meet return eligibility criteria.
7. International Returns
International returns are more complex due to customs regulations and higher logistics costs. For this reason:
- Each international customer will have a unique return policy agreed upon in writing.
- Specific terms will cover customs clearance responsibilities, return freight charges, and timelines.
- Your account manager will ensure that all details are documented and signed prior to any international return.
8. Non-Returnable Products
The following items may not be eligible for return unless defective or otherwise agreed upon in writing:
- Custom-made or personalized products,
- Clearance or final sale items,
- Perishable or consumable goods,
- Products damaged after delivery due to improper handling by the customer.
9. Customer Responsibilities
To ensure smooth processing of returns, customers are expected to:
- Provide accurate product information (SKU, quantity, reason for return) in their request,
- Pack returned goods securely to avoid damage in transit,
- Comply with deadlines specified in their personalized policy,
- Provide company information for verification prior to return processing.
10. NexaCore Wholesale’s Commitment
We are committed to:
- Providing clear, written return policies for every customer,
- Assigning a dedicated account manager to handle all return-related communications,
- Working with international carrier partners to ensure smooth logistics and customs clearance,
- Handling all approved returns in a timely, professional manner.
11. Final Notes
- All return policies are binding once signed by both parties.
- NexaCore Wholesale reserves the right to update or revise policies in response to changes in market conditions, shipping laws, or product availability. Customers will be notified of any changes in advance.
Contact for Returns
To initiate a return, or if you have questions regarding your return policy, please contact your dedicated account manager. They will guide you through the process and ensure your personalized policy is applied to your order.