Frequently Asked Questions
Questions about...
Products
Are your products tested for quality?
Yes. All our products are market-verified and quality-tested before distribution, ensuring customers can confidently resell with consistency, durability, and performance guaranteed.
Do you offer product samples?
Samples may be available depending on product type and volume. Please contact your account manager to arrange sample requests and shipping details.
Can I request custom branding or packaging?
Yes, we support custom branding and packaging solutions for qualified wholesale orders. These requests are handled directly through your account manager.
Are all items always in stock?
Availability may vary based on demand and region. Your account manager will provide real-time updates on stock and lead times.
Do you provide product certifications?
Yes. Certifications and compliance documents can be provided where applicable. Please request them through your account manager when placing your order.
Questions about...
Ordering and Shipping
What's the lead time for orders?
Lead time depends on destination country, region, and customs clearance. Our partnered international carrier ensures smooth, timely delivery worldwide.
How do custom orders work?
Custom orders are managed directly with your assigned account manager, ensuring fast communication and tailored solutions—no need to place online orders.
What if I need support for my order?
Each partner is assigned a dedicated account manager who provides direct support for orders, logistics, and wholesale-related questions.
What shipping methods are available?
We provide packaging, freight, and ocean shipment options. Our team selects the most cost-effective and reliable carrier solution based on your needs.
Do you handle customs clearance?
Yes. Our partnered carriers manage customs clearance services, ensuring smooth importation. Customers may need to provide company or tax documents when required.
Can I track my shipment?
Yes. Tracking information will be provided once your order is dispatched. Your account manager will also update you on shipment status.
How long will delivery take?
Delivery times depend on destination, order size, and customs clearance. Your account manager will provide estimated lead times upon order confirmation.
Questions about...
Policies
Who qualifies to be a wholesale partner?
Any verified business with valid company information can qualify as our wholesale partner and enjoy exclusive pricing and dedicated account management.
Do you offer refunds or credits?
Refunds or credits depend on your specific return policy agreement. Your account manager will clarify refund terms during the return authorization process.
What is your return policy?
For international orders, return policies are handled individually per customer. Our account manager will provide tailored shipping and return solutions.
Can international customers return items?
Yes, but international returns follow customer-specific policies due to customs and logistics. Details are provided individually and documented via signed agreements.
Do you have a minimum order requirement?
Yes. Minimum order quantities may apply depending on the product category. Your account manager will provide exact requirements when placing your order.
Can policies change over time?
Yes. Policies may be updated due to market conditions or regulations. Customers will be notified in advance if any changes affect their agreements.